Most of your support inbox can answer itself.
Thallon builds automation for ecommerce operators: cart recovery that fires in minutes, "where is my order" answered automatically with real tracking data, and post-purchase flows that turn one order into two. On Shopify, Stripe, and WhatsApp, measured in recovered revenue.
An ecommerce operation leaks revenue at the cart, in the inbox, and after the first order. We automate the flows that plug each one, and every flow reports what it recovered.
The recovery message fires within minutes of abandonment, on WhatsApp or SMS where it actually gets read, with a payment link that closes the sale in the same thread. Not a generic email eight hours later.
"Where is my order" is the biggest single slice of most support inboxes, and it's fully automatable. The system looks up the real order, replies with live tracking, and only escalates when something is genuinely wrong.
Delivery confirmation, review request timed to arrival, and the replenishment reminder when the product is about to run out. The second order costs a fraction of the first; these flows are what make it happen.
Refund requests, exchanges, and complaints get classified and routed with the order data already attached, so your team resolves in one touch instead of three back-and-forths.
Revenue, ad spend, refunds, and inventory pulled into one Monday-morning report from Shopify, Stripe, and your ad accounts. The number you check first, delivered before you ask.
Roughly seven of every ten carts are abandoned before checkout. That revenue isn't lost, it's unclaimed: the shopper already found you, picked a product, and got interrupted. A recovery flow that fires in minutes is the cheapest revenue a store can get.
Baymard Institute, cart abandonment researchThe first hour after a customer reaches out is worth almost seven of the hours that follow. That applies to the abandoned cart and the support question alike: speed is the variable, and automation is how you make speed the default.
Harvard Business Review, lead response studyWe're on Shopify. What else do you need?
Usually nothing you don't have. Shopify plus Stripe plus a WhatsApp Business or SMS number covers most flows. If you run WooCommerce or a custom storefront, we verify the integration points in discovery before quoting anything.
Won't automated messages annoy our customers?
Not if they carry information the customer wants. A tracking link forty seconds after they ask is service, not spam. Every flow stops the moment the customer replies with something the system shouldn't handle, and a human takes over in the same thread.
How do you measure whether it worked?
In recovered dollars, not messages sent. Cart recovery reports carts recovered and revenue closed. WISMO automation reports tickets resolved without a human. We agree on the number before we build, and the system reports against it in production.
A 30-minute working session: we map where your operation leaks revenue and what a system to catch it looks like.